Customer Matching
Every email gets linked to a customer automatically. Is it the right one? It is a customer.
From jordan@brightpath.io
- Jordan Ellis · Brightpath
- Jordan Ellis · Brightpath Dental
- Jordana Ruiz · Pathbright
The help desk for teams that keep things moving
Every ticket deserves a rally.
PingPong Desk keeps your tickets moving. Between Support and Engineering. Between Engineering and Support. Forever.
#4471
“the export button does nothing”
Closed
No reply from the customer in 0.4 seconds, so we marked it resolved.
0. Top 1% engagement.
Customer satisfaction: five stars (assumed)
- Touches
- 0
- Status
- New
- Resolved
Drag, or use the arrow keys, to take over Support. Try to resolve it.
- 4 sec average first response (“We’ve received your request”)
- 14 handoffs per ticket, on average
- 100% of tickets acknowledged
- — tickets resolved (we don’t track that)
Built for process
Escalation Roulette
Nobody knows who owns it? One tap pings a random engineer, so at least somebody knows about it.
Instant acknowledgement
Customers hear from you in seconds. What they hear is that you heard them.
Changelog
We ship every week. Some of it on purpose.
Pricing
-
Starter
$12 / agent / month
- One queue
- Auto-acknowledge
- Customer Matching (Lite)
-
Most handoffs
Growth
$49 / agent / month
- Unlimited queues
- Escalation Roulette
- Fourteen statuses
-
Enterprise
Let’s talk
- A queue for your queues
- Dedicated handoff manager
- Quarterly status reviews
“Since we moved to PingPong Desk, every ticket gets touched by everyone.”